Questions, answered without the runaround

Every product page lists confirmed applications, and we check the order against your vehicle details before it ships. If you want certainty before ordering, send the year, model, engine, transmission, and VIN — we confirm the exact part number and reply the same business day.

Yes for most parts. Year, model, and engine cover the majority of applications. For injectors, pumps, and tuners, the VIN or an ECM strategy readout removes all ambiguity, and we will ask for it when it matters.

Our catalog is built around RAM 2500/3500/4500/5500 trucks with 5.9L and 6.7L Cummins engines, from 2003 through current model years. It also covers Ford Powerstroke and Duramax platforms for the KC Turbos and universal hardware lines. Some universal items like V-band clamps and tools apply more broadly.

We tell you immediately and give you a real ETA, or suggest an equivalent that is available. We do not take orders for parts we cannot get and then leave you waiting without updates.

Often, yes — for identical genuine parts from authorized sellers. Send the link. What we will not do is match a price on a counterfeit or grey-market item, because the failure cost lands on you.

Before it ships, yes, with no fee. Once it is dispatched, treat it as a return. Call the shop and we will do whatever the timing allows.

Nationwide. We ship throughout the lower 48, Alaska, and Hawaii, and we support remote customers the same way we support local ones — calibration review, log reading, and installation guidance by phone or email.

Standard shipping is free over $199 to the lower 48 and $12.95 below that. In-stock orders placed before 2pm ET usually ship the same business day, with most arriving within a week. Local pickup at our Orlando counter is free.

In-stock orders placed before 2:00 PM ET on a business day usually ship the same day. Larger items that need freight scheduling take an extra day.

Standard shipping is free on orders over $199 to the lower 48. Below that it is a flat $12.95. Express is $29 with signature required.

Yes, and it is free. Choose local pickup at checkout and we will call when your order is pulled. We are at 7800 North Orange Blossom Trail in Orlando.

Often, yes — but it needs a quote. Send us the parts and the address and we will price the shipping before you commit.

Photograph the packaging and the part, email the photos within 48 hours, and keep the packaging until we resolve it. If it shipped by freight, note the damage on the delivery receipt before the driver leaves.

Thirty days from delivery on unused parts in original packaging. Contact us first for a return authorization so it goes to the right place.

Unused parts in original packaging can come back within 30 days. Calibration items with a registered license and electrical components that have been connected cannot be returned — that is the manufacturer's rule, not ours.

Calibration items with a registered license, electrical components that have been connected, special orders, opened fluids and filters, and custom or modified parts. These exclusions come from the manufacturers rather than from us.

You do on a change-of-mind return. We do if we shipped the wrong part, or if the item arrived defective or damaged.

Refunds are issued to the original payment method within 5–7 business days after the returned item is inspected.

Send your order number, vehicle details, the symptom, and any diagnostic data or photos. In most cases we handle the manufacturer directly and you only deal with us. Warranty terms differ by product and are listed on each product page.

2007.5–2009 uses the JUN (or the PRO for a more capable platform), 2010–2012 can run the PRO or the Ultra, and 2013–2024 uses the Ultra. Within those ranges, ECM strategy and transmission determine the exact calibration file.

Not if it is set up correctly. The 68RFE needs line pressure and clutch apply addressed as torque increases. For most tuned trucks we recommend a built valve body, and above roughly 500 horsepower a triple-disc converter as well.

EGT and boost, yes. Rail pressure and transmission temperature are strongly recommended. The Ultra, PRO, and JUN include monitoring, and a CTS3 gives a larger, clearer layout if you prefer dedicated gauges.

Yes. Bring the truck to Orlando and we install the unit, load the file, verify the strategy, and walk you through the display. Most installs take under an hour.

No. We do not sell or support products whose purpose is to defeat emissions control systems, and we will decline those requests. What we do sell is proper calibration, monitoring, and the supporting hardware to make a truck reliable at the power level you need.

Yes. Tuning, fuel systems, turbo work, driveline builds, and diagnostics are all handled in-house. You get a written quote with parts, labor, and a real timeline before we start.

Diagnostics are usually same-day. Non-urgent work is typically three to seven business days depending on parts availability. Call for the current lead time — we give you the real number, not an optimistic one.

Yes, diagnostic time is billed. You receive written findings whether or not you proceed with the repair, so a second opinion elsewhere costs you nothing extra.

Our specialty is RAM/Cummins. We also stock Ford Powerstroke and Duramax hardware, and occasionally take on those trucks for an existing customer — but we will tell you honestly if another shop is a better fit for the job.