Shipping policy
How orders leave our Orlando counter, what shipping costs, and what to do if something arrives damaged.
Last updated August 1, 2026
Florida
- Transit estimate
- Same day pickup · 1–2 business days delivered
- Free eligible shipping from $199
- Yes — lower 48 standard
Free counter pickup at 7800 N Orange Blossom Trail. Book an install bay at the same time if you would rather not do the work yourself.
Order processing
In-stock orders placed before 2:00 PM Eastern on a business day are typically packed and dispatched the same day. Orders placed after that, or on weekends and holidays, ship the next business day.
Every order is reviewed for fitment before it is packed. If something in your order does not match the vehicle details we have on file, we will contact you before shipping rather than sending a part that has to come back.
Shipping costs and timeframes
Shipping estimates are business days and do not include the day of dispatch. Carrier delays are outside our control, but if a shipment stalls we will chase it with you rather than telling you to contact the carrier.
- Standard shipping (2–5 business days, lower 48): $12.95, free on orders over $199.00.
- Express shipping (1–2 business days, signature required): $29.00.
- Local pickup at 7800 North Orange Blossom Trail, Orlando: free, ready same day when in stock.
- Oversized items such as exhaust systems and intercoolers may ship by freight. We will quote that before charging.
Freight and oversized items
Large or heavy items may ship on a pallet by a freight carrier. Freight shipments require someone to be available to receive them, and a delivery appointment is usually scheduled in advance. The carrier will call the phone number on the order.
Inspect freight shipments before signing. If the pallet or packaging is visibly damaged, note it on the delivery receipt before the driver leaves. That notation is what makes a damage claim possible.
Damaged or missing items
- Photograph the packaging and the item before removing anything.
- Email the photos to Sunstatediesel@gmail.com within 48 hours of delivery.
- Keep all packaging until the claim is resolved.
- We will replace or refund the damaged item — the claim is our problem, not yours.
International and non-contiguous US orders
We ship to the lower 48 by default. Alaska, Hawaii, and international destinations can usually be quoted — contact us with the part numbers and address and we will send a shipping estimate before you order.
Duties, taxes, and import fees on international shipments are the buyer's responsibility.
This policy is written in plain language on purpose. If any part of it is unclear, call the shop at (407) 454-4772 and we will explain it in words that make sense.